59clubUSA is thrilled to announce Mission Resort + Club as its newest partner venue, further strengthening its presence across the United States.
Owned and operated by MMI Hospitality Group, Mission Resort + Club is nestled among the rolling hills of Central Florida, and renowned for its two championship golf courses, outstanding hospitality, and commitment to delivering memorable experiences for members and guests alike.
With a rich golfing heritage and a reputation for exceptional service, the resort continues to be one of Florida’s premier golf destinations.
Through this new partnership, Mission Resort + Club will utilize a comprehensive suite of 59club solutions, including Mystery Shopping, E-learning Education Platform, Member & Guest Surveys, and on-site Training.
Together, these tools will provide valuable insight into the visiting golfer experience, membership sales inquiry handling, team performance, and overall service delivery.
59clubUSA will work closely with the team to deliver customized training across golf operations and sales. The training content will be shaped by the insights and opportunities identified through the mystery shopping data, ensuring the program is tailored to the club’s specific needs and objectives.
The resulting data and development will help the resort to further elevate standards and enhance the experiences enjoyed across the property.
Dominic Buompastore, Vice President of Operations MMI Hospitality Group commented on the partnership:
“At Mission Resort + Club, we are always looking for ways to enhance the experience we provide to our members and guests. Partnering with 59club gives us access to industry-leading measurement, training, and development tools that will help us better understand our performance, support our team, and continue delivering exceptional hospitality across every touchpoint of the customer journey.”
Welcoming Mission Resort + Club to the 59clubUSA network, Regional Manager Spencer Brookman added,
“We are delighted to welcome Mission Resort + Club to the 59club community. The team has a clear commitment to excellence and a genuine desire to improve the experiences they deliver. By combining Mystery Shopping, our Mentor Education Platform, Satisfaction Surveys, and Training, we look forward to providing meaningful insights and support that will help the team further strengthen service standards and create even more memorable experiences for their members and guests.”
The partnership marks an exciting new chapter for Mission Resort + Club as they continue their pursuit of service excellence, leveraging data-driven insights, employee development, and customer feedback to ensure every experience exceeds expectations.